State Farm® Insurance Agent Lance Cook
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Richie Ryan (Rit_Chee)
March 9, 2026
5
out of
5
rating by Richie Ryan (Rit_Chee)
"I had help from Jessica Lynn Dye and she was able to get me a cheaper insurance than what I had previously. The process was quick and easy."
We responded:
"Thank you, Richie, for sharing your experience with us. It's great to hear that Jessica was able to assist you in finding a more affordable insurance option quickly and easily. We appreciate your feedback and look forward to serving you again! "
Jai
February 25, 2026
5
out of
5
rating by Jai
"Briana was amazing Great customer service skills & she listens well & got me the best quote ! Thanks lance"
We responded:
"Thank you, Jai, for sharing your experience! We're glad to hear Briana provided great customer service and helped you find the best quote. We appreciate your feedback and support."
mike bell
February 13, 2026
5
out of
5
rating by mike bell
"I recently had the pleasure of working with Jessica Lynn Dye at State Farm Insurance, and it was a fantastic experience. She was incredibly helpful in securing car insurance for me, demonstrating exceptional customer service skills throughout the process. Jessica's friendly and professional demeanor made everything smooth and stress-free. I wholeheartedly rate her a solid 10 and am very thankful for her assistance."
We responded:
"Thank you, Mike, for sharing your experience with Jessica. It's great to hear that she was helpful in securing your car insurance and made the process smooth and stress-free. We appreciate your feedback and your solid rating of Lance Cook State Farm!"
toe
February 6, 2026
5
out of
5
rating by toe
"Briana was amazing to work with! She got me the coverage I needed and was great to talk to. Would definitely recommend her to everyone!"
We responded:
"Thank you, Toe, for sharing your experience with Briana! It's great to hear she was able to assist you with the coverage you needed and made the process enjoyable. We appreciate your recommendation!"
Alexander Wilson
February 5, 2026
5
out of
5
rating by Alexander Wilson
"I have known Lance for about 20 years now and have been using him/State Farm for over 10 years. Lance and his team do a great job in making sure my family and I are covered and taken care of. Recently I've had the pleasure of talking to Jessica (adding a vehicle). She's very kind, well spoken, and knows what she's doing. Thank you guys!"
We responded:
"Thank you, Alexander, for your long-standing trust and support over the years. It's great to hear that Jessica was able to assist you effectively with adding a vehicle. We're here to help whenever you need us."
Greg Ream
February 4, 2026
5
out of
5
rating by Greg Ream
"Brianna does a wonderful job of making sure we stay up to date with our accounts and making sure we know exactly what is going on."
We responded:
"Thank you, Greg, for your feedback. We're glad to hear that Brianna is keeping you informed and up to date with your accounts. Your support means a lot to us. "
Trish Seaford
January 30, 2026
5
out of
5
rating by Trish Seaford
"Worked with Stephanie here and she is the most helpful person I believe I have worked with and very pleasant! I will continue working with her for all my insurance needs, she is great!"
We responded:
"Thank you, Trish, for sharing your experience with Stephanie! It's great to hear that she has been so helpful and pleasant to work with. We look forward to continuing to assist you with all your insurance needs. "
Linda Knowlton
January 28, 2026
5
out of
5
rating by Linda Knowlton
"Lance and his team is very pleasant to work with and always knowledgeable when I have questions. Great follow up & renewal procedures"
We responded:
"Thank you, Linda, for your kind words about our team. We're glad to hear that our follow-up and renewal procedures have been helpful to you. Your support means a lot to us. So glad to have you as our valued customer! "
Adam Hedrick
January 27, 2026
5
out of
5
rating by Adam Hedrick
"Great Insurance company. Everyone I have had to talk to over the years has been awesome to work with. And Jessica is very helpful and willing to go above and beyond. Very pleased with the service she provided!"
We responded:
"Adam, So thankful for your review and I am so happy to hear that you had a great experience with Jessica! Thank you for your business to Lance Cook State Farm! "
Jaden Peralta
January 15, 2026
5
out of
5
rating by Jaden Peralta
"Agent Briana was awesome and she was very friendly, very awesome to talk to, helped me save over $100 on my auto policy; highly rated and recommended!!"
We responded:
"Jaden, I'm so happy to hear that your experience with Briana was positive! And we love hearing that you were able to save money as well! Feel free to tell your friends about us as we give a gift card to our customers who refer us to other potential new customers!"
Sarah Boston
January 14, 2026
5
out of
5
rating by Sarah Boston
"Stephanie has been absolutely amazing. She's helped me so much in the past few days with my questions and getting everything sorted with my insurance. She's so friendly every time I talk to her. Thank you!"
We responded:
"Thank you, Sarah, for sharing your experience with Stephanie. It's great to hear how helpful and friendly she has been in assisting you with your insurance needs. We appreciate your feedback! "
David Bettencourt
January 14, 2026
5
out of
5
rating by David Bettencourt
"Briana Despian is an absolute delight to work with. Her follow-up and careful diligence are exceptional and rare in today's world! I recently changed agents due to a lack of customer service at the previous agent and am happy with my new choice of Lance Cook and his team. Thanks for the help."
We responded:
"Thank you, David, for your kind words about Briana. We're glad to hear that her follow-up and diligence have made a positive impact. We are glad that you are finally with an agency that appreciates your business! We're happy to have you. Welcome to Lance Cook State Farm!"
Jill Holdsclaw-Gray
January 14, 2026
5
out of
5
rating by Jill Holdsclaw-Gray
"Working with Briana at Lance Cook State Farm has been AWESOME!!! Today, I just found out by bundling my home and auto, I received a discount. Saving MORE MONEY! $$$$"
We responded:
"Thank you, Jill, for sharing your experience with Briana! It's great to hear that bundling your home and auto policies helped you save money. We appreciate your feedback and look forward to continuing to serve you. We appreciate your continued support!"
Sheng
January 12, 2026
5
out of
5
rating by Sheng
"We received help from Jessica D. with making a few changes to our auto insurance and she was such a great help. She informed us of certain things we did not know and also was very patient with decisions we kept changing back and forth, very understanding and knowledgeable."
We responded:
"Thank you, ShenggVangg3, for sharing your experience with Jessica D. We're glad she could assist you with your auto insurance changes and provide the information you needed. Your feedback is greatly appreciated. "
Dylan
January 12, 2026
5
out of
5
rating by Dylan
"Brianna was professional, knowledgeable, and very helpful. She clearly explained the savings on my auto insurance and ensured I understood all details. I appreciate her assistance and excellent customer service."
We responded:
"Thank you, Dylan, for sharing your experience with Brianna. It's great to hear that she was able to clearly explain the savings on your auto insurance and provide excellent customer service. We appreciate your feedback and look forward to assisting you in the future. Thank you "
Paul Hessburg Sr
January 9, 2026
5
out of
5
rating by Paul Hessburg Sr
"From beginning to end, Stephanie Kates was awesome! Great customer service and helpful in getting us the coverage we needed. So grateful for the folks at the Lance Cook office."
We responded:
"Thank you, Paul, for your kind words about Stephanie and the team. We're glad to hear that you found the coverage you needed with great customer service. We appreciate your support! Welcome to Lance Cook State Farm! "
Sierra Seay
January 8, 2026
5
out of
5
rating by Sierra Seay
"I had an amazing experience with Briana. Awesome personality and customer service. She was very helpful with what I needed done and even sold me on a solid life insurance policy I wasn’t even thinking about for a great price! I could talk to her for hours!"
We responded:
"Thank you, Sierra, for sharing your experience with Briana. It's great to hear she provided such helpful service and assisted you with your life insurance needs. We appreciate your feedback and look forward to serving you again! "
Fred Bryson
January 7, 2026
5
out of
5
rating by Fred Bryson
"Ms. Briana Despian assisted me in programming my auto discount module for my automobiles, for which I was most grateful. She was most professional and helpful in explaining the setup while successfully completing the task at hand. Due to my lack of mobile technology skills, this was truly appreciated. I t is is my opinion that Ms. Despina is most knowledgeable in assisting and meeting the services of State Farm customers. She is a quality asset for State Farm Insurance. Sincerely, John F. Bryson"
We responded:
"Fred, What a terrific review of your experience with Briana! We are so blessed to have her on our team and so thankful that you had a positive experience with her! Welcome to our office and thank you for your support! "
patty Kyles
January 6, 2026
5
out of
5
rating by patty Kyles
"Lance Cook and his team are always willing to help!"
We responded:
"Patty, We are so glad to have you as a customer and we are very appreciative of your support! Thank you! "
Richard James
December 31, 2025
5
out of
5
rating by Richard James
"Briana went above and beyond to help me get several houses insured on short notice. She wa very helpful and made the whole process easy for me. Thanks again Bri!!"
We responded:
"Richard, we are grateful for customers like you. So glad that Bri was a big help! Happy New Year!"
Dave
December 31, 2025
5
out of
5
rating by Dave
"Briana was extremely helpful and patient with me. I’m not the easiest to deal with but Briana was excellent throughout the months long process which led to me switching my auto and homeowners insurance to State Farm."
We responded:
"Dave, Thank you for your nice comments about how Briana was able to help! We are so grateful for your business here at Lance Cook State Farm! Happy New Year!"
Andy Vang
December 31, 2025
5
out of
5
rating by Andy Vang
"Very responsive and easy to work it. Been with them for 14 years and will continue to."
We responded:
"Andy, We've been so thankful for your long time business and we hope to continue to serve your insurance needs for years to come! Happy New Year!"
R. W.
December 29, 2025
5
out of
5
rating by R. W.
"Stellar customer service. Briana and Precious are knowledgeable, attentive, and top-notch when it comes to handling policy updates or questions!"
We responded:
"Thank you, R. W., for your feedback! We're glad to hear that Briana and Precious were able to assist you with your policy updates and questions. Your support means a lot to us. "
Roberta Seay
December 23, 2025
5
out of
5
rating by Roberta Seay
"Excellent service from Briana. Friendly and efficient. Went above and beyond."
We responded:
"Thank you, Roberta, for your review. We're glad to hear that Briana provided friendly and efficient service, going above and beyond for you. Your feedback is greatly appreciated. Merry Christmas!🎄 "
Kim Mckinney
December 19, 2025
5
out of
5
rating by Kim Mckinney
"I had a really great experience with Brianna. I spoke with her yesterday and she called me back today. She was pleasant and helped me promptly!"
We responded:
"Kim, Thank you for sharing your positive experience with Briana with us. Great to hear that she called you back quickly and got your question answered! Merry Christmas!"